When Things Go Wrong… Your Communication Matters More Than Ever

Penny Nilsen

Published on: 05/04/2026

This week in my health inspector communication course at Concordia University in Edmonton, we tackled a topic that most professionals hope they never have to deal with… Media interviews during a crisis. A restaurant shuts down. A contamination alert goes public. A boil water advisory hits the news. And suddenly… you're not just doing your job anymore. You're the voice people are listening to.